Feedback and Complaints
We welcome suggestions, questions and complaints about our service.
Contact us
| Channel | Details |
|---|---|
| Online form | Go to the contact form |
| support@pelift.app | |
| Phone | 03-6129003 (hours: Monday to Friday, 10:00 to 18:00 Taiwan time, excluding national holidays) |
| Address | Pelift CO., LTD., 8F-2, No. 67, Ziyou Rd., Hsinchu City |
Response times
- General feedback and questions: reply within 2 business days.
- Formal complaints: acknowledgement within 2 business days and a full response within 10 business days. See our Complaints Procedure.
- Sexual harassment complaints: handled by a designated person under our Sexual Harassment Prevention policy.
References
- 就業服務法 第 35 條、第 40 條(最新修正:民國 114 年 1 月 20 日)
https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=N0090001 - 私立就業服務機構許可及管理辦法(最新修正:民國 113 年 1 月 30 日)
https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=N0090002